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NATIONAL DO NOT CALL REGISTRY
OFFICE POLICY PROCEDURE
Brighton Market Center Hartland Business Center
1005 E. Grand River 10098 E. Highland Road
Brighton, MI 48116 Hartland, MI 48353
810-227-5500 810-632-5566
Only the following types of “solicitation” calls may be made without consulting the “do-not-call” lists and obtaining clearance from Kim Isaac, Market Center DNC Representative.
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FSBO’s with advertised phone numbers. unless the advertisement expressly states “no agents”
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Sellers who have had a listing agreement with this company within the prior eighteen (18) months
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Potential clients who have made an inquire (e.g., stopped by the office or made a phone call inquiry about a specific house) — within the last three (3) months
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Someone who has registered at one of this company’s open houses
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Referrals, if’ the referring company indicates that the recipient has given permission for you to call him or her. A written note briefly outlining the specifics of that referral must be given to Kim Isaac before the call is made.
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If you intend to make calls not described in section 1, you will need to review the Michigan Association of Realtors “do-not-call” materials thoroughly prior to making calls. They are available at http://.mirca ltors.com/donotcal l . him and arc included in this packet from your training session.
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No cold calls may be made to any phone number without first checking BOTH “do-not-call” lists (the national and company specific lists). The lists will be available and updated on the computer and my be accessed by:
COMPANY SPECIFIC LIST- Log on to Brighton/Hartland Office Net at
http://kwmc149.intranets.com , go to DOCUMENTS and open the folder named DO NOT CALL. and open the file named BRIGHTON/HARTLAND DO NOT CALL LIST. Review this list to be sure the number you intend to call is not listed, if it is, you MAY NOT call that person. The lists for Brighton Market Center and Hartland Business Center will include area codes: 248, 313, 517, 586, 734, 810. 947, 989, 616, 269, 906. 231. Ii you arc going to call ANY OTHER area codes, YOU MUST register for these area codes yourself.
NATIONAL LIST-Follow directions
3. Do not use any paper "do-not-call" list that was generated more than fourteen (14) days ago.
4. No call should ever be made to someone who has asked you not to call. The name and phone and
number of that individual must be given to Kim Isaac within 24 hours of the request being made
so that the number may be added to the company specific "do-not-call" list. Use the form
provided in this packet, or download a new on from the Market Center Office Net.
5. Do not solicit business via facsimile machine to anyone, unless you have that recipient's prior
consent.
6. Never use a pre-recorded message or an auto dialer.
7. Never call anyone before 8:00 am or after 9:00 pm.
8. Provide your name and company name at the beginning of every call. If asked, provide
the following address and phone number of the company.
9. Always wait the longer of 15 seconds or 4 rings before hanging up.
10. Never block a caller ID device.
11. Do not provide copies of the do not call lists to anyone outside the company.
12. Politely terminate any call immediately upon being asked to do so. Do not hang up on the other
caller. Forward the name and phone number of any person who asks you not to call again,
in writing within 24 hours to Kim Isaac so this can be added to the company "do-not-call" list.
OTHER RESOURCE:
MAR DO NOT CALL WEBSITE:
MAR LEGAL HOTLINE:
1.800.522.2820
NAR DO NOT CALL INFORMATION:
NATIONAL DO NOT CALL REGISTRY:
TO OBTAIN REGISTRY:
